Refunds

Do you offer refunds or returns?

Yes, you have 14 days from the day you received your product(s) to return your product(s) to us. For unwanted goods, you are responsible for paying the shipping fee to return the products to us. We advise that you send the product via a tracked service. If the product is lost during transit to us, you will not be refunded.

For a refund to be processed, the products must be unused. If there any signs of use, the refund will not be processed.

A refund of your original delivery charge or return postage costs will only be given in the instance of incorrect, damaged or faulty goods.

Please email us at admin@samplebeauty.co.uk if you wish to discuss a return or exchange.

 

How long does a refund take to process?

We will process a refund as soon as the goods are received back with us. Sometimes, we will ask for photographic evidence to support your return process too. Refunds are normally processed by your Card issuing bank within 2-5 working days of us raising the refund but some banks require 30 days to process.