How long will my delivery take to arrive?
All orders placed before 12pm GMT Monday to Friday will be dispatched on the same day. Any orders placed after 12pm will be dispatched the following day. Orders placed at weekends and Bank Holidays will be processed on the next working day.
Standard Delivery within the United Kingdom takes 2-3 working days from dispatch.
First Class Delivery within the United Kingdom takes 1-2 working days from dispatch.
International Delivery takes 3 to 7 working days. Although, more remote destinations may take longer.
Please note, working days are Monday – Friday.
Our free standard shipping offer applies to any order over £35 with a shipping address in the United Kingdom.
Do you ship internationally?
Yes! We ship worldwide. Shipping times and courier may vary. If your country isn't on the shipping list, please email us at email@example.com and we can add your country to the list.
Our courier aims to deliver your international parcel within 3 to 7 working days. Although, more remote destinations may take longer.
Which carrier will deliver my goods?
For Standard Delivery and International Delivery, we use Hermes which is a tracked service.
For First Class Delivery, we use Royal Mail First Class Signed For.
Will I receive a text or call to let me know my delivery is on its way?
Yes, you will receive an email or text from us (depending on the information you have given us at the checkout) stating that your products are on their way. This email or text message will include a link where you can track your order. Please allow 24 hours for the tracking to update before contacting us about the whereabouts of your order.
Can I track my order?
If your order contains a tracking number, this will be emailed or sent by SMS to you once your order has been dispatched.
In your text message, there will be a link included. Click the link and your tracking number will show. This tracking number is a clickable link. Please click the link and insert your tracking number.
In your email, click 'View Your Order'. Your tracking number will show on this page. This tracking number is a clickable link. Please click the link and insert your tracking number.
Do I need to be at home to accept the delivery?
For UK Deliveries
With Hermes, no. The driver is able to leave your order without a signature providing they are confident that the area your parcel is to be left is safe and secure. They will then leave a card for you to advise where the order has been left.
If they do not feel happy there is a safe place to leave your parcel they will take the order away with them and leave a card advising you on what to do next.
With Royal Mail, yes. If you are not home, Royal Mail will leave a ‘Something For You’ card and you will be able to collect your parcel from a nearby sorting office.
The process for deliveries outside of the United Kingdom varies from country to country.
I missed my delivery! What do I do?
If you miss your delivery three times, the parcel is returned to us. When the parcel is returned to us, you will be refunded for you order minus a £4 administration fee and the delivery fee.
For example, if you paid £15 for a product plus £3.95 delivery, you would be refunded £11 in total (£18.95 - £4 - £3.95 = £11).
If you wanted the products after they have been returned to us, you will have to reorder through the site as normal.
Oops! I’ve given you the wrong address. What do I do?
Please email us as soon as possible and we can change the address provided it has not been dispatched yet. Alternatively, you can log into your account and change your address there.
If the parcel has been dispatched, we can discuss a change of address with the courier. Although, this is not always possible. You would not be refunded for your order if you don’t receive it due to you providing an incorrect address.
I haven’t received my order. What do I do?
Please email us at firstname.lastname@example.org and we can investigate this for you.
An item is classified as lost by Hermes and Royal Mail when it is missing for:
15 working days in the UK
30 working days for delivery to Europe
35 working days for the rest of the world.
Please allow for these timescales to pass then we can investigate further.
During very busy periods we may incur delays and we will keep you informed.